COVID-19 – Click here to learn about the precautions we are taking.

COVID-19 Update

We have implemented a number of policies and guidelines into our Care Homes & Villages, to promote resident and staff safety throughout the COVID-19 pandemic. We are committed to providing you with frequent updates and informing you of these changes over this time. We hope that this will alleviate some stress from you, but we continue to encourage you to contact us at any time if you have any worries or concerns.

Visiting status

Auckland Region

You can now visit at any time during your Care Home's visiting hours and stay as long as you'd like during those hours. Visitors will still be required to book their visit in advance, adhere to visiting protocols and only attend if feeling well. Residents may also have two visitors at a time. Any visitors under the age of 16 years may only attend with prior consent of the Care Home Manager or Clinical Services manager.

Please also remember to bring a mask and wear it when coming and going into your family member's room but feel free to take it off once you’re in the resident’s room.

Rest of New Zealand

At Alert Level 1 we will still require you to sign in and provide your contact details, or use the COVID-19 app on your phone, and sanitise your hands before visiting. For the most part, we will no longer be taking temperatures. However, we want to emphasise how important it is that you must not visit your loved one if you are feeling unwell or have recently been unwell. If you are visiting us from the Auckland region there will be additional protocols in place for you to follow.

For more information please talk to your Care Home Manager.

* Updated 22 September 2020

Staying connected

We encourage you to keep in contact with your loved one. Whether this is a phone call, a text, a letter or through a video call.

Video communication

Communication tablets are available for virtual GP consultations, and when idle these are available to be used for zoom and skype video contact with families.

E-cards & Emails

Electronic cards and emails are a great alternative to hand written letters. We are happy to print these out and share with your loved one.

Cellphone communication

If possible, we encourage you to drop a communication device off to the Care Home, for your loved one. This will enable yourself or your loved one to contact each other whenever you please.

Lifestream photo gallery

An online photo gallery has been created to keep you updated on the activity of your loved one. The gallery will be updated daily.
View online gallery

Getting in touch

If you have any questions or concerns, please contact your Care Home or Village Manager.

View contact details

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