Leadership team

Norah joined Heritage Lifecare in 2018, bringing her extensive experience and in-depth knowledge of the aged and health care sector on both sides of the Tasman. Norah is a pioneer of retirement village and aged care sectors. One of Australasia’s most respected executives and directors, she has been at the helm of major companies and organisations. She led Summerset to become one of New Zealand’s largest retirement village operators, setting new standards and helping redefine the sector. In Australia she stepped in to lead ASX-listed aged care provider Estia through transition at a time of crisis and scrutiny for the sector. While at Estia Norah also led the charge for registration of the aged care workforce, which became a key Royal Commission recommendations and now adopted as government policy. As CEO of Heritage Lifecare Norah is successfully building and leading one of New Zealand’s largest specialist aged care providers, bringing her compassion, finely honed strategic skills and commitment to quality to again help redefine the shape of how we care. Norah was President of the Retirement Villages Association (NZ) for seven years and made an Officer of the New Zealand Order of Merit for services to business in 2014. Norah holds a Bachelor of Commerce and Administration from Victoria University and is a Chartered Accountant.

Margaret joined Heritage Lifecare in 2017, bringing with her a wealth of experience in Human Resource management gained here in New Zealand and abroad in Australia and the UK. Margaret expertly leads our People and Culture function, supporting the company’s employment and industrial relations, culture and performance, change management, remuneration and benefits, learning and development, talent acquisition and people advisory and payroll functions. As a transformational leader Margaret brings more than 20 years’ experience establishing best-practice people functions across diverse industries ranging from financial services, steel and heavy machinery to education and aged care. She is deeply committed to supporting and developing our people, attracting new talent to the sector and promoting a culture of best practice and collaboration that promotes inclusion, diversity and equality for all our people. Margaret has a Bachelor’s Degree in Psychology from Massey University and an MBA from Victoria University of Wellington.

Peter joined Heritage Lifecare with a great depth of financial, operational and commercial skills and a strong track record of delivering results to his role overseeing all of the organisation’s financial activities. Peter has more than 20 years’ international experience in utilities, telecoms, manufacturing, online, retail and professional services businesses in The Netherlands and Germany as well as senior management experience with a an NZX listed company. Peter oversees our finance function. His key objectives are to support and lead the business in optimising financial performance, enabling growth and improving decision-making through reporting. He has a Bachelor’s Degree in Business Administration and is a chartered accountant.

Jo has an extensive aged care background, involving care of older people in both the public and private sectors, across four countries. Having started her career as a Registered Nurse, Jo went on to complete a Bachelor of Commerce and then a Master of Health Science Endorsed in Health Management. Jo’s real passion is ensuring residents receive the very best respectful and dignified care, provided by well supported, committed staff. Jo likes to spend time in the care homes with residents, their families, and staff to understand how improvements can be made to our services and the experiences of the older people we care for. She is also focused on ensuring that services are provided in an efficient manner to ensure sustainability.

Upon joining Heritage Lifecare, Tamsin brought extensive experience in both commercial and health care sectors in New Zealand and the UK. Within these sectors, she has had considerable marketing and communications experience. Tamsin is our ‘strategic brain’, bringing to the table her skills across marketing, e-business, communications, project management, analytics, and emergency management to support effective development of initiatives to create ‘A Better Everyday’. She responsible for the development and supervision of all marketing and communications strategies for Heritage Lifecare and provides senior leadership to ensure we are connected to our people, residents and communities. Tamsin has a Bachelor of Business Studies, majoring in management.

Glen joined Heritage Lifecare after working in the technology field in a variety of roles in New Zealand and overseas for more than 20 years. After spending time in the financial sector with JP Morgan in the UK and Germany he relocated to New Zealand and took up a succession of IT management roles in the fast-moving consumer goods (FMCG) and education sectors prior to joining Heritage Lifecare. Glen is a firm believer that technology should be an enabler for people and that technology solutions are most successful when they enhance and assist people to do their jobs more efficiently. He is accountable for the delivery of reliable, secure, and well-performing technology solutions. This includes making sure that systems underpin overall strategic goals and are effective at all levels across the Heritage Lifecare network of care homes and villages.