Getting started

Care Homes

When entering the process of looking for Rest Home care, it can be quite daunting with a lot of information to sift through. But don’t worry, we’re here to answer any questions you may have.

The first few steps in the process are to get assessed for what level of care you need, sorting out funding for your care, and what you need to sign an agreement with one of our Care Homes.

Step 1

NASC needs assessment

You’ll usually have an assessment of need, which is carried out by your local NASC provider. They will assess what level of care you require.

Pre-assessments take place by phone and full assessments are at your home. A phone assessment helps an assessor to see whether you need a home visit and it takes about 30 minutes. If you have a home assessment, an assessor will have a look around at areas such as the bathroom or toilet, and it takes up to 2 hours. Family members are welcome to attend.

To find out how to contact your local NASC service, you can go onto the Ministry of Health website and search Needs Assessment and Service Coordination Services.

Step 2

Obtaining a subsidy

If you cannot fund your care yourself, a needs assessor can set up a means test through Work and Income to see if you meet the criteria for full or partially subsidised care.

Step 3

Resident admission agreement

After you have finalised your choice of Care Home, you will need to sign an Admission Agreement. This is signed before entry, but if it is an emergency admission, it will need to be signed as soon as possible.

The agreement is between you and your Care Home of choice. It states the rights and responsibilities of you and the Care Home. If the person is unable to understand what they are signing, then the Enduring Power of Attorney (EPoA) will be able to sign on their behalf. An EPoA can only be set up while the person is able make decisions for themselves. Once the person is no longer able to make informed decisions for themselves an EPoA cannot be set up and a process needs to be gone through via the family court to have a person appointed.

Step 4

Need care right away?

Depending on availability, we may be able to accept an emergency admission. This can be due to a hospital’s recommendation. In this case, an Admissions Agreement will need to be signed as soon as possible.

Questions you may like to ask

  1. Tell me about care in this home
    • What levels of care do you have?
    • How do you involve the family?
    • What qualifications and training do your staff have?
  2. What room options are available?
    • Different rooms appeal to different people for different reasons
    • Does the room look into a garden?
    • Is the room sunny?
    • Is it near communal areas?
    • Is WIFI, telephone and TV connection provided?
  3. What's your communication and feedback system
    • How can the family be involved in feedback?
    • How do we ask about menus, care plans or activities?
    • What about languages other than English?
  4. What happens once I'm here?
    • What is the day care programme?
    • How easy is it to access local amenities; cafe, library, church?
    • What if I wanted to learn a new skill?
    • Are there regular day trips and group outings?
    • Is it easy for friends and family to visit?
  5. What is the food and nutrition like here?
    • What’s the lifestyle program?
    • How easy is it to access local cafes and libraries
    • What if I wanted to learn a new skill or go to church?
    • Are there regular day trips and outings?
    • Is it easy for friends and family to visit?

There are lots of commonly asked questions for people in your situation

Read FAQs

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