We treat everyone as individuals, if they enjoy Boil Up or Kamo Kamo for tea, that’s what we’ll cook for them.

Betty likes a laugh which is what she does when we ask what 'A Better Everyday' means to her...

I do enjoy working with the elderly and that’s why I stayed, I’m a stayer. I like all the different characters here.

To me 'A Better Everyday' means different things to different people and they really get that here

All we need is good staff and to know we’re looked after and we’ve got that here

What I love about Heritage is the people you meet, the people who live here and the genuinely lovely staff who get to know residents one-on-one.

I am just really happy here

I have fun with the Caregivers and we have a lot of chats… It’s great that I’ve got that